As long as an item is still in its original condition, we accept returns for free, subject to the rules below, including rules about fair use. None of these affect your statutory rights. If you return an item requesting a refund within 28 days of delivery/collection, we'll give you a full refund. Your refund will be issued using your original payment method. We aim to refund you within 14 days of receiving the returned item.
If you request a refund for an item during the above timeframes but you can't return it to us for some reason, please get in touch - but any refund will be at our discretion. Remember that regardless of where your items were shipped from, you can follow our usual returns process. We don't accept returns for unwanted items after the relevant returns period above. If you try to make a return, we may have to send it back to your default delivery address and ask you to cover the delivery costs. We’re no longer offering free exchanges. All returned items will be refunded once they arrive at our warehouse. Need it in a different size or colour? Simply place a new order!
HOW DO I GET A REFUND?
Refund policies are specific to each individual retailer and will vary depending on the item you wish to purchase. Refunds will be issued by the retailer once they've received the item back. If you have questions about the status of your return and/or refund, please contact the retailer's Customer Care team, as they will have the most up-to-date information. To get in touch with the retailer and find out more about your refund, please follow these steps:
·Visit the Customer Care section on the retailer's site for more information and to find out how you can get in touch；
·When contacting the retailer, make sure you include your order reference number as well as your full name, the email address used to place the order, and your billing address.
